ISO 9001:2015 Practice Test – Core Principles of Quality Management July 10, 2025 by VelSafe Staff with no comment Practice Tests Which of the following is not one of the seven principles of quality management in ISO 9001:2015? Customer focus Relationship management Environmental awareness Leadership What is the first principle of quality management according to ISO 9001:2015? Process approach Customer focus Continual improvement Leadership Why is leadership considered essential in ISO 9001:2015? It ensures cost savings It influences competitor strategy It helps establish unity of purpose and direction It guarantees customer loyalty Which principle emphasizes ongoing efforts to improve processes and systems? Engagement of people Continual improvement Process approach Evidence-based decision making What does the “process approach” principle aim to improve? Competitor analysis Department independence Employee morale Consistency and efficiency in operations According to ISO 9001:2015, decisions should be based on: Evidence and data analysis Senior management’s preferences Intuition Industry rumors Which principle supports involving all employees in the organization’s quality goals? Engagement of people Process approach Leadership Risk-based thinking What is the main goal of the customer focus principle? Reducing staff turnover Meeting and exceeding customer expectations Increasing revenue Minimizing compliance requirements Which principle promotes strong, long-term collaboration with suppliers and other stakeholders? Leadership Relationship management Engagement of people Continual improvement Evidence-based decision making relies heavily on: Emotions Opinions Intuition Data and analysis Continual improvement helps organizations to: Enhance overall performance Maintain their status quo Avoid making changes Comply with environmental laws In ISO 9001:2015, the engagement of people ensures that: Only managers are involved in quality Employees feel responsible and empowered Customers participate in internal audits Outsiders make key decisions Which principle encourages aligning processes as a system? Relationship management Risk-based thinking Process approach System approach to management What is a key benefit of following the leadership principle? Isolated decision-making Reduced training needs Clear organizational direction Decreased customer engagement In the context of ISO 9001:2015, what does risk-based thinking help with? Reducing employee salaries Avoiding negative publicity Increasing product prices Identifying and managing uncertainties Which of the following is a result of strong customer focus? High staff turnover Improved customer satisfaction and loyalty Decreased sales Increased waste Which principle ensures that people at all levels are competent and empowered? Customer focus Engagement of people Leadership Evidence-based decision making Relationship management involves which of the following? Managing interactions with interested parties Only internal team building Ignoring suppliers' performance Replacing stakeholder communication Which of these is an example of the process approach in action? Setting individual goals only Viewing the organization as isolated functions Encouraging reactive responses Managing activities as interconnected processes What helps to drive innovation in a quality management system? Resistance to change Continual improvement Minimal compliance Reducing customer feedback Ready to sendPlease provide your contact information to proceed.Email Address *First Name *Consent *Yes, I agree with the privacy policy and terms and conditions.Submit Previous Post Is ISO 9001:2015 Legally Required? Understanding Its Role in Regulatory Compliance Next Post Top cGMP Violations in Analytical Labs: FDA 483 and Warning Letter Trends